Original Post — Direct link
In Anno 1800 I cannot use the rewards I got in the Ubisoft Connect. When I want to make a new game, there is a locked symbol on a character I unlocked through the rewards. I click on it and it opens the overlay to the rewards. I click on the already unlocked reward but nothing happens. When I go back to the game it is still locked.

In the overlay it says that I need to go to the game to access this reward. In the game it says I need to go to visit Ubisoft Club Rewards to unlock this. This is not getting me any further because I keep switching between these two screens.

I went to the forums, and the thread was closed due to: Make a new thread if you are player after april or something.
So please can you help me out here?

What can I do to solve this issue?
almost 4 years ago - Ubi-Raziel - Direct link
Hello everyone!

Can you all please confirm if the inaccessible rewards are specific to a DLC? If so, please contact us directly with an image of your locked rewards -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Our team will then review your account and offer you suggestions.

In the future for Anno 1800, please refer to the following forum section: https://forums.ubisoft.com/forumdisp...Player-Support

I will move this thread there now.
almost 4 years ago - Ubi-Karl - Direct link
Hey guys!

Thanks for getting in touch and apologies about the delayed response.

Just as gameleeuw007 stated, I can confirm that we have received a number of players contacting about this and issue is under review by our development team. This is the matter that is currently affecting a number of titles hence why it may be taking longer than anticipated however rest assured, this will be addressed.

Thank you for your patience and apologies for the inconvenience caused.
almost 4 years ago - Ubi-Raziel - Direct link
Originally Posted by codeweyn
Same issue here, I have been trying to get in touch with the support team via email, facebook and twitter to no avail. This is really frustrating, yes, the game is still playable but we paid for that rewards and content specifically spending extra dime to get it but, we just can't. I just hope this issue would be fix soon.
Hello!

As our team has made some progress with this issue there should no longer be need to contact us directly.

I'm sorry for the delay. We will notify players once we learn more!