Original Post — Direct link
after a few minutes after loading the game, the game freezes for me and nothing can be done and I have nothing left but the game turned off through the processes in the task manager
15 days ago - Ubi-Thrupney - Direct link
Hey everyone, thanks very much for your detailed descriptions of these freezes - they sound very frustrating indeed.

Our teams are looking into some issues with freezing, and I'm keen to get some more data to share with them to aid in our investigation.

Please start by looking at our troubleshooting guide. I understand many of you have already followed some of it's steps, but if you could all make sure that you've:

• Verified the game files
• Updated your drivers and OS, and
• Don't have any unnecessary background programs running,

That lets us cross these off the list of potential fixes

If these freezes are still happening, we'll need some system files to investigate further. Please follow the links to see how to produce an MsInfo.txt and a DxDiag.txt. Once you've done that, get in touch with us at the link below to send those files across to us. Please do not choose a category in the drop-downs; instead, just scroll straight down to the ticket and file upload. Feel free to link to this forum thread in your ticket, too.


Let me know if I can clarify any of these steps at all. Thanks for your patience in the meantime.
15 days ago - Ubi-Thrupney - Direct link
Apologies for that, anomalacaris - my bad! We're having an issue with our submission form. In that case, choose 'Account / login' as your category.

Alternatively, get in touch via our Facebook or Twitter, and we can arrange to get those files from you there.

I certainly appreciate the feedback about wishing to revert your install, and we'll take that into consideration. I really appreciate your patience while we look into this.

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Generating a DirectX Diagnostic report
Generating a DirectX Diagnostic report

Sending an msinfo report to Support
Sending an msinfo report to Support

General PC Troubleshooting
General PC Troubleshooting