[2021] [Crash/Freeze]game freezes after a few minutes

Hey everyone, thanks very much for your detailed descriptions of these freezes - they sound very frustrating indeed.

Our teams are looking into some issues with freezing, and I'm keen to get some more data to share with them to aid in our investigation.

Please start by looking at our troubleshooting guide. I understand many of you have already followed some of it's steps, but if you could all make sure that you've:

• Verified the game files
• Updated your drivers and OS, and
• Don't have any unnecessary background programs running,

That lets us cross these off the list of potential fixes

If these freezes are still happening, we'll need some system files to investigate further. Please follow the links to see how to produce an MsInfo.txt and a DxDiag.txt. Once you've done that, get in touch with us at the link below to send those files across to us. Please do not choose a category in the drop-downs; instead, just scroll straight down to the ticket and file upload. Feel free to link to this forum thread in your ticket, too.

https://www.ubisoft.com/en-gb/help/contact

Let me know if I can clarify any of these steps at all. Thanks for your patience in the meantime.

Apologies for that, anomalacaris - my bad! We're having an issue with our submission form. In that case, choose 'Account / login' as your category.

Alternatively, get in touch via our Facebook or Twitter, and we can arrange to get those files from you there.

I certainly appreciate the feedback about wishing to revert your install, and we'll take that into consideration. I really appreciate your patience while we look into this.

Originally Posted by C0lbyte
Same issue here after Tourists dlc. Have to ALT TAB out and kill process.
I have updated my Nvidia driver today. DX is fully updated. Deleted DX shader cache. Installed all windows 10 updates. Verified files.
Other games plays just fine.
Happened 3 times now and its annoying. Playing with DX11.

Hey C0lbyte,

Sorry for our delay in getting back to you!

I can see you've since created a case and been advised this is currently known and being looked into by the team.

This is still the case, so please keep an eye on the forums where we'll share further news when it becomes available.

Sorry for any inconvenience caused and thank you for your patience!