[2021] Frequent Game Cash

Hey there,

Sorry to hear that you are encountering this frequent game crash.

If you haven't already I would recommend to complete our PC troubleshooting guide to configure your device for the game.

Any trouble just let us know

Hey there,

Sorry to hear that you are encountering this frequent game crash.

If you haven't already I would recommend to complete our PC troubleshooting guide to configure your device for the game.

Any trouble just let us know

Hey there,

Sorry to hear that you are encountering this frequent game crash.

If you haven't already I would recommend to complete our PC troubleshooting guide to configure your device for the game.

Any trouble just let us know

@lucasgbm Hey there! I'm sorry to hear that you haven't been able to find a solution to this issue on the ticket you've opened with us! Would you provide me with the ticket number so that I can get a better look of the steps you've already completed? I don't want to repeat steps here!

@lucasgbm Hey there! I'm sorry to hear that you haven't been able to find a solution to this issue on the ticket you've opened with us! Would you provide me with the ticket number so that I can get a better look of the steps you've already completed? I don't want to repeat steps here!

@lucasgbm Hey there! I'm sorry to hear that you haven't been able to find a solution to this issue on the ticket you've opened with us! Would you provide me with the ticket number so that I can get a better look of the steps you've already completed? I don't want to repeat steps here!

Hello @Lucasgbm,

Thank you for the update! I just checked your case and I can see that your crashes are being investigated and more details were requested. Once your case is updated, our team will respond as soon as it's possible

If you have any additional questions, please let us know.

Hello @Lucasgbm,

Thank you for the update! I just checked your case and I can see that your crashes are being investigated and more details were requested. Once your case is updated, our team will respond as soon as it's possible

If you have any additional questions, please let us know.

Hello @Lucasgbm,

Thank you for the update! I just checked your case and I can see that your crashes are being investigated and more details were requested. Once your case is updated, our team will respond as soon as it's possible

If you have any additional questions, please let us know.

@dfoxma

Hey there. Hopefully they'll get back to you to let you know. Are you also having issues with crashes? Just wondering if that's why you're asking them.

@dfoxma

Hey there. Hopefully they'll get back to you to let you know. Are you also having issues with crashes? Just wondering if that's why you're asking them.

@dfoxma

Hey there. Hopefully they'll get back to you to let you know. Are you also having issues with crashes? Just wondering if that's why you're asking them.

Hello @DfoxMa,

Thank you for the update! I just checked your case and I noticed that your OS is outdated and that can be related to your crashes. Have you contacted Microsoft support by any chance as advised, if you were unable to update your system?

If the issue with updating your OS has been resolved, can I kindly ask you to update your case with new diagnostic files, so our team can investigate it further for you? Many thanks and if you have any additional questions, please let us know.

Hello @lucasgbm,

Thank you for the update. If the issue persists, could you please contact our team on our Support Site?
Please attach both of the following system files:

• DXDIAG
• MSINFO

You can also contact us via social media:

• Facebook
• Twitter

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

Hey @lucasgbm,

Thank you for your update.

I can see via the case number you provided we have since been in touch.

Should you need further assistance we will be happy to help further from there