[2023] New DLC NEW WORLD RISING is still missing after purchase

Hey there everybody, there was an issue with New World Rising activating for some players, regardless of which storefront the DLC was purchased from. This issue was resolved fairly recently.

If any of you are still unable to play New World Rising, please reply to this post to let me know. I will also need to know which store you purchased the DLC from (Epic, Steam, or Ubisoft), and if you have ever had any issues with DLC activating before this one.

Hey @jay_davies88

Is the base game working fine for you still and it just appears that the New World Rising content is unavailable?

Hey there @jay_davies88!

Thank you for elaborating for us. I see that you have a support case open that has not been responded to yet, and I'd like to apologize for that. I'm going to try and make sure your case gets some attention, and I'll let you know a few things that you should attach so we can get it escalated as soon as possible.

1. A screenshot of your proof of purchase email for the DLC through Epic.
2. A screenshot showing your Epic ID, which you can find on your profile page there.
3. A copy of your Launcher Log file, instructions available here!

Once you have all those files attached to the case, reply to this post to let me know!