Original Post — Direct link

Greeting dear Ubisoft Team,

Im encouting the following problem in Anno 1800. When I playing in Multiplayer (We play Vanilla) or Singelplayer(All DLC´s) the Ram usage went insane high. After one Hour it consumes already 17 GB Ram while my friends only need 8 GB ram. While im playing the game i can watch the slow but steady increase in useage of the ram and it increases so long till it crashes or it start to stutter so hard that i have to restart. I tried to resarche for a solution but i have not found one. I have done some troubleshooting tips you provide in a different post but has no affact on my problem. It makes no difference if i use a new Game save or an Old save, the consumtion is the same.

I hope you can help me with this problem.

I tried to upload my DxDiag and MSIinfo to provide you with more information, but i dont have the "privilage" to upload something here. I set up a google drive ordner so you can access it if you need it.

https://drive.google.com/drive/u/0/folders/1KdsbqFLrTUgOC4Lmjt4TDnC2faPDmk-y: (https://drive.google.com/drive/u/0/folders/1KdsbqFLrTUgOC4Lmjt4TDnC2faPDmk-y)

about 2 months ago - Ubi-Thorlof - Direct link

Hey Trayhome, thank you for the report, you already answered several of my questions, so I'm just going to add:

  • Are you (and your friend) using the Steam, Epic or Ubisoft Connect version of the game?
  • Does your friend have hardware that's comparable to yours?
  • Did you notice the issue appearing when building something specific, i.e. lots of ornaments, a huge fleet, certain building types etc.?

We would also like ask you to provide an affected savegame so we can have a look for possible causes related to point 3.

about 2 months ago - Ubi-Thorlof - Direct link

Thanks a lot, have forwarded all info + your saves for investigation 🙂

about 2 months ago - Ubi-TheBerry - Direct link

Hey @xsm00vx ,

Thanks for getting in touch, investigations are still ongoing at the moment, we appreciate you reaching out to us!

As per Thorlof's post, could you please also confirm;

  • Do you notice the drops appearing after building something specific?
  • Could you please provide a copy of your affected save file?

Much appreciated!

30 days ago - Ubi-LadyBlue - Direct link

Hello @noaim-zero and @LittleBabyZyabl.

I'm sorry to hear you're both running into this issue with Ram usage as well.

@LittleBabyZyabl, Did you notice this occurs after you build anything specifically? Are you using the Ubisoft Connect, Steam, or Epic version of the game?

Could I also have both of you grab me copies of your save files so that I can get them passed along?