[2021] [Crash/Freeze]Anno 1800 crashing at startup

Hello everyone!

Apologies for not coming back to you sooner, I will do my best to offer you some suggestions.

First of all for any crashing issues, we recommend following our main support article: https://support.ubisoft.com/Article/000061047

There is also the option to play with the DX11 or DX12 API; so it's worth trying them both to see if your issue improves.

If you are unable to edit your API in-game, you can change it through the config file as Luckson777 suggested. It is located here: %userprofile%\Documents\Anno 1800\config\engine.ini

Finally if that doesn't work, try deleting the engine.ini config file and try again.

I appreciate this is a lot of information; please let me know how it goes

Originally Posted by Belgian_Style
None of the suggested solutions are working.

Hey Belgian_Style,

Welcome to the Forums, I'm sorry to see that the suggested steps haven't helped you resolve your crashing issues so far!

For us to take a closer look into your particular setup, could you please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!

If you have any issues opening a case on the Support Site you can also reach us on Facebook and Twitter

Thank you!