Original Post — Direct link
As the title

The connecting icon (a icon looks like WiFi) in the lobby was green but recently it is always grey.
I didn't change any setting of either router or Anno 1800.
It just happened...

I need help.
almost 4 years ago - UbiCosmos - Direct link
Hello webgame111,

Welcome to the forums! I am moving your thread to our Player Support forums for troubleshooting assistance.

You can also reach out directly to our team Here.
almost 4 years ago - Ubi-Raziel - Direct link
Hello everyone!

We don't appear to have any known connectivity issues, however we can try some troubleshooting to get you up and running.

Please follow this support article as best you can: https://support.ubisoft.com/Article/000061883

If these steps don't work, we will need some files to look at this more in-depth. Please gather the following -

- An image of your port forwarding configuration
- A MsInfo report: https://support.ubisoft.com/Article/000078753

Once done, please contact us using any of the following methods and provide those files:

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Thank you!