Original Post — Direct link

Hi there,

We have been starting a new save game, all was going great untill the update game with the new DLC. We keep desyncing in game and it feels like when an milestone in the new world had been reach the desync happens.

I hope someone has a sollution.

Ty in advance

over 2 years ago - Ubi-Milky - Direct link

Hello @corstian98 thank you for getting in touch with us about your multiplayer game mode.

Can you let me know how many other players you're currently playing with your new save? I believe the total number of players able to join is 16.

Could you also let us know which of all the previous DLC's you have installed and how long has your campaign been played for in your new save?

If you haven't already done so, I would recommend each player to forward their routers ports to the numbers UDP: 18000 and
TCP: 18000 to try and help strengthen everyone's connection to our Anno servers. This guide should help explain how >
https://www.ubisoft.com/en-us/help/article/000061883

over 2 years ago - Ubi-Milky - Direct link

Hello everyone, I've merged 2 similar threads together to keep these reports in one place.

I am sorry to hear this issue is affecting so many of your multiplayer games. I will forward this to our Anno QA team and devs.

If you haven't already done so, as @Tekbuildz suggested above, can you please try verifying your game files, to see if this can help with the desync and crashes? This will at least help rule out a corrupted or missing file as a possible cause. Here are some guides explaining how to run this check per launcher >

Ubisoft Connect > https://www.ubisoft.com/help?article=000060529
Steam > https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
Epic > https://www.epicgames.com/help/en-US/technical-support-c90/general-support-c91/how-do-i-verify-game-files-in-the-epic-games-launcher-a3638

in the meantime, please stay tuned for any further updates on this as our teams investigation develops.

over 2 years ago - UbiSushiVamp - Direct link

@DLE-Handy , @SpireSpacer, @Vanessa-Black, @Sherf_of_Rot, @Giggle007 Thanks for all the information. I am sorry that this continues for you, please give the verifying files step a try! If it does not help, I do appreciate your patience in the meantime as this is being investigated.