Hi there. English is not my main language, but I try my best.
Every so often when playing Anno1800, the game crashes and the Ubisoft Connect launcher says "Failed to synchronize achievements with the cloud". I guess this happens maybe when I get any Achievement in the game?
I can't play the game offline, because I didn't buy it. I bought uplay+ to get access to it. So this bugs me even more. I pay monthly but then I can't play because the game shuts down every few minutes.
Sometimes when I try to start the game, the same error shows up, but I can skip it and the game starts. Just to crash five minutes later.
Is there anything I can do about this? Searching on the internet only lead me to topics which didn't help much. Also, I tried to write a ticket to write a complaint to Ubisoft because my money is wasted and to ask for help. But then it says, due to covid there is only the live Chat. And the live Chat is not available at the moment.. wow.
Hopefully someone here can tell me how to fix this. I appreciate any help. Thanks!