[2021] AC Valhalla - Display driver timeout

@electricsquall Hey there, sorry to hear this has been an ongoing problem in both East Anglia and Serpent's Landing. I see that your ticket is still in our support team's queue and due to higher contact volume, the response time might take longer than normal but I assure you that our team will reach back to your ticket as soon as they can. We thank you for bearing with us. In the meantime, could you tell me if you have been encounter these crashes in the same areas or quests in East Anglia and Serpent's Landing or has the crashes been random for you every time?

@electricsquall Hey there, sorry to hear this has been an ongoing problem in both East Anglia and Serpent's Landing. I see that your ticket is still in our support team's queue and due to higher contact volume, the response time might take longer than normal but I assure you that our team will reach back to your ticket as soon as they can. We thank you for bearing with us. In the meantime, could you tell me if you have been encounter these crashes in the same areas or quests in East Anglia and Serpent's Landing or has the crashes been random for you every time?

Hello @ElectricSquall

Sorry to hear about your experience.

After checking your case I noticed that you already received a reply based on your submitted diagnostic files.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know!

Hello @ElectricSquall

Sorry to hear about your experience.

After checking your case I noticed that you already received a reply based on your submitted diagnostic files.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know!

Hi @ElectricSquall, thanks for getting in contact and providing this feedback. For clarification, the reason we request our player go through our basic troubleshooting steps and then provide us with their system files is to first rule out most of the more common issues our players may face while playing their games. I understand you may feel this is unnecessary but it does help a lot of our players without needing to get into lengthy technical discussions and an in depth deep dive of their software and hardware configurations.

Hopefully this helps clear some things up, but in the meantime I can see you have received a response to your support ticket so please direct any further issues you may be experiencing there and we will be sure to get this resolved for you as soon as possible. Apologies for any confusion or inconvenience this may have caused.

Hi @ElectricSquall, thanks for getting in contact and providing this feedback. For clarification, the reason we request our player go through our basic troubleshooting steps and then provide us with their system files is to first rule out most of the more common issues our players may face while playing their games. I understand you may feel this is unnecessary but it does help a lot of our players without needing to get into lengthy technical discussions and an in depth deep dive of their software and hardware configurations.

Hopefully this helps clear some things up, but in the meantime I can see you have received a response to your support ticket so please direct any further issues you may be experiencing there and we will be sure to get this resolved for you as soon as possible. Apologies for any confusion or inconvenience this may have caused.

@ubi-litten - Hello. I've submitted 10 crash reports to Ubisoft, what were your findings? You need to define an strategy to troubleshoot this. The basic information was already provided, now, you need to investigate the crash report ubi connect asks after the driver crash, and, you need to investigate the driver timeout itself. I'm available to assist you, sharing my computer, streaming, whatever necessary. You need to put your team to work.

• Case: 15101602 - Updated.

Thank you for getting back to us! I see that we have responded to you on your support case 15101602. We will continue support there.

@ubi-litten - Hello. I've submitted 10 crash reports to Ubisoft, what were your findings? You need to define an strategy to troubleshoot this. The basic information was already provided, now, you need to investigate the crash report ubi connect asks after the driver crash, and, you need to investigate the driver timeout itself. I'm available to assist you, sharing my computer, streaming, whatever necessary. You need to put your team to work.

• Case: 15101602 - Updated.

Thank you for getting back to us! I see that we have responded to you on your support case 15101602. We will continue support there.