[2023] Cosmetic DLC's are still missing after purchase

Hey @zEro_nA

I see you have an ongoing support ticket about this already. I apologise there hasn't been a reply to it for a little while but you will get a reply and we'll need to continue this on there as it is related to your account, so we can't discuss anything openly here on the forums.

I just saw another thread with some steps that worked for someone else missing some cosmetic purchases. I'll link it for you here so you can take a look and maybe give this a try.

Hey @StageFox

I'm sorry to hear you are unable to make the purchases. I can only suggest trying different payment methods if possible, or speaking to your bank to see if they are preventing payments (as they should be able to see failed transactions) as there isn't anything we can press on our side to make the payment go through.

Hey @kevin1067

You'll also need a support ticket for us to look into this and be able to resolve it for you. Please reach out on a channel below with uncropped images of your purchase.

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Please make sure to provide your Ubisoft account username and email if messaging on Twitter or Facebook. 

Hey @kevin1067,

For privacy reasons, I've had to remove the Case ID from your post.

We're experiencing higher than usual contact volumes at the moment across our Support Channels, resulting in some delayed responses.

Rest assured your case has not been ignored.

Please hang tight and be patient and we'll be in touch with you as soon as we can!

Thanks for your understanding!

Hey @Theshadowbe,

As below, there is a delay while our agents work hard on the backlog of queries.

Due to this, we're unable to provide any time estimate for a response but kindly ask you remain patient and we'll be with you as soon as we can.

Hey @Theshadowbe,

I'm sorry the lack of communication has you feeling abandoned but rest assured this isn't the case.

Given the rate of contacts we have at the moment, it isn't possible to for us to check in as much as we'd otherwise like to but we're doing what we can to work through the backlog so we can get back to being more responsive!

Thanks for bearing with us while we work through this!