Original Post — Direct link

My problem is as follows. Since a few days I can no longer open Anno 1800 normally. When I want to start Anno 1800 it opens the Ubisoft Connect Store and gives me in a loading screen. Normally the game would start now but the loading screen remains without the game ever opens. I have tried several things to fix the problem like checking the files and seeing if the store and launcher are in the same drive but nothing has helped. The only way I found that helped was to uninstall and reinstall the ubisoft connect store so the game opens the first time but as soon as I close the game I have the same problem and since I find that it is a bit tiring to uninstall and reinstall the ubisoft store before each game I wanted to ask here if there are others who have a similar problem and possibly have found a solution.

almost 2 years ago - Ubi-LadyBlue - Direct link

Hey @devouringdemon2 and @crazyshini_.

My apologies you're both getting stuck on this loading screen.

Just to confirm, neither of you are seeing any errors and it just loads infinitely?

I know you've completed some of this already, but I'd like you to try anything in this guide that you haven't already, If the loading screen is still not loading properly after that, please start a Support Case and attach your System files, then update me so that I can take a closer look for you both.

over 1 year ago - Ubi-Cintre - Direct link

Hey @Nyobir, thank you for taking the time to provide a potential workaround for this issue.

I hope this will help many players in the future.

Do not hesitate to let us know if you have any questions.