Original Post — Direct link

Hello, sometimes when I click on houses or any building in the game, the game starts to drop noticeably and when I look at the task manager, the Ram usage rises to extremely high levels. my system has 32GB of ram so normally more ram than required for gaming. I noticed this problem after the last update. Since I played for a long time, the increase in the ram consumption of the game was normal before, but as soon as I start the game, I have a problem such as high ram usage even in the menu. The game crashes when I try to destroy any city decoration structure 2 days ago.

My system: Ryzen 5 2600 - Shapphire Radeon RX 580 4GB - 32GB (16x2) Corsair vengeance 3000Mhz DDR4 DIMM Ram - Gigabyte B450m sh2 Motherboard - Crucial BX500 480GB SSD

over 2 years ago - Ubi-Nacho - Direct link

@bgiantmountain Hi there!

Sorry to hear you've been seeing these performance issues and crashes since the most recent update.

Would you be able to follow our technical troubleshooting guide here please, to see if these steps can help alleviate the issue?

Please let us know if the issue persists so that we can offer some further troubleshooting.

Thank you.

over 2 years ago - Ubi-Nacho - Direct link

@bgiantmountain Hi again.

Thanks for the update on this and for giving the troubleshooting steps a try.

If you continue to see this issue without the mods on the most recent update, by all means let us know and we'll take another look for you.

If you have any additional queries, please be in touch!

over 2 years ago - Ubi-TheBerry - Direct link

Hey there @bgiantmountain ,

Thanks for getting back to us, sorry for the delay and to see you're still having issues!

For us to take a closer look at this, could you please (and suggest anyone else experiencing the same issue) create a direct case with us via our Support Site, Facebook or Twitter and attach your system files?

There we can take a closer look at your setups and collect information for the team to investigate.

Thank you!