[2020] Crash on Black Screen

Original Post — Direct link

First let me say, your webchat feature is a joke i've spent 1 hour and all i got was your website giving some bs excuse that something went wrong EVERY SINGLE TIME, just admit you don't have the staff to deal with issue or just straight don't care.

Guess what ubisoft? i get a black screen when i launch the game and cannot play after purchasing the complete edition, which makes me ask, is this game actually a scam? does it even exist considering how many have this problem and it never got fixed? i honestly feel like i've been robbed this is disgusting.

i've already created a case i can't wait for it to never getting replied to.

i've bought the anno complete edition and when i launch the game the screen completely goes dark and than it instant crash.

i;ve tried so far:

-reinstalling uplay
-reinstalling the game
-launching the game with antivirus and firewall turned off
-editing the engine.ini file
-starting uplay in offline mode
-starting both game and uplay as an administrator
-veryfing the file
-making sure both win and nvidia driver are up to date

DXDIAG: (what i could fit)

------------------
System Information
------------------
Time of this report: 8/6/2020, 13:58:34
Machine name: T-BORRIELLO
Machine Id: {3C5DE174-C091-49D3-B1EC-AE92400E20C6}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: PC Specialist LTD
System Model: Intel Home Office II
BIOS: 0402 (type: UEFI)
Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 24576MB RAM
Available OS Memory: 24496MB RAM
Page File: 9172MB used, 18906MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 240 DPI (250 percent)
System DPI Setting: 288 DPI (300 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 1070
Manufacturer: NVIDIA
Chip type: GeForce GTX 1070
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_144519DA&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_E NUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 20335 MB
Dedicated Memory: 8088 MB
Shared Memory: 12247 MB
Current Mode: 3840 x 2160 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.339844), Green(0.299805,0.690430), Blue(0.137695,0.038086), White Point(0.282227,0.296875)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: 43UHD_LCD_TV
Monitor Id: TSB3700
Native Mode: 3840 x 2160(p) (60.000Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\W INDOWS\System32\DriverStore\FileRepository\nv_disp i.inf_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\WINDO WS\System32\DriverStore\FileRepository\nv_dispi.in f_amd64_edab19158bdd0d0a\nvldumdx.dll,C:\WINDOWS\S ystem32\DriverStore\FileRepository\nv_dispi.inf_am d64_edab19158bdd0d0a\nvldumdx.dll
Driver File Version: 27.21.0014.5167 (English)
Driver Version: 27.21.14.5167
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 05/07/2020 01:00:00, 1038344 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-58C1-11CF-456E-4B341BC2D635}
Vendor ID: 0x10DE
Device ID: 0x1B81
SubSys ID: 0x144519DA
Revision ID: 0x00A1
Driver Strong Name: oem31.inf:0f066de361866ac3:Section046:27.21.14.516 7

ci\ven_10de&dev_1b81
Rank Of Driver: 00CF2001
Video Accel:

D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

-------------
Sound Devices
-------------
Description: Speakers (USB Audio Device)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: USB\VID_0D8C&PID_0012&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 18/03/2019 00:00:00, 198656 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Headphones (Oculus Virtual Audio Device)
Default Sound Playback: No
Default Voice Playback: Yes
Hardware ID: Root\oculusvad_OculusVad
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: oculusvad.sys
Driver Version: 10.00.10011.16384 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 28/05/2020 00:00:00, 72208 bytes
Other Files:
Driver Provider: Oculus
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: 43UHD_LCD_TV (NVIDIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0083&SUBSYS_19DA1445& REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.03.0038.0034 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 08/06/2020 00:00:00, 222112 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_104386C7& REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7841 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 03/06/2016 00:00:00, 5118208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (USB Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.00.18362.0001 (English)
Driver Attributes: Final Retail
Date and Size: 3/19/2019 05:43:37, 198656 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Microphone (Oculus Virtual Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: oculusvad.sys
Driver Version: 10.00.10011.16384 (English)
Driver Attributes: Final Retail
Date and Size: 7/24/2020 17:03:52, 72208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Audio Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0D8C, 0x0012
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC534
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub (USB 3.0)
| Vendor/Product ID: 0x8086, 0xA36D
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 7/4/2020 00:07:51, 634680 bytes
|
+-+ USB Composite Device
| | Vendor/Product ID: 0x046D, 0xC534
| | Location: Port_#0007.Hub_#0001
| | Matching Device ID: USB\COMPOSITE
| | Service: usbccgp
| | Driver: usbccgp.sys, 7/4/2020 00:07:51, 183608 bytes
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x046D, 0xC534
| | | Location: 0000.0014.0000.007.000.000.000.000.000
| | | Matching Device ID: usb\class_03&subclass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/4/2020 00:07:51, 45568 bytes
| | | Driver: hidclass.sys, 7/4/2020 00:07:51, 211968 bytes
| | | Driver: hidparse.sys, 7/4/2020 00:07:51, 46080 bytes
| | |
| | +-+ HID Keyboard Device
| | | | Vendor/Product ID: 0x046D, 0xC534
| | | | Matching Device ID: hid_device_system_keyboard
| | | | Service: kbdhid
| | | | Driver: kbdhid.sys, 3/19/2019 05:43:43, 46592 bytes
| | | | Driver: kbdclass.sys, 3/19/2019 05:43:43, 70968 bytes
| | |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x046D, 0xC534
| | | Location: 0000.0014.0000.007.000.000.000.000.000
| | | Matching Device ID: usb\class_03&subclass_01
| | | Service: HidUsb
| | | Driver: hidusb.sys, 7/4/2020 00:07:51, 45568 bytes
| | | Driver: hidclass.sys, 7/4/2020 00:07:51, 211968 bytes
| | | Driver: hidparse.sys, 7/4/2020 00:07:51, 46080 bytes
| | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x046D, 0xC534
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid
| | | | Driver: mouhid.sys, 3/19/2019 05:43:43, 35840 bytes
| | | | Driver: mouclass.sys, 3/19/2019 05:43:43, 66872 bytes
| |
+-+ USB Input Device
| | Vendor/Product ID: 0x0000, 0x3825
| | Location: Port_#0010.Hub_#0001
| | Matching Device ID: USB\Class_03&SubClass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 7/4/2020 00:07:51, 45568 bytes
| | Driver: hidclass.sys, 7/4/2020 00:07:51, 211968 bytes
| | Driver: hidparse.sys, 7/4/2020 00:07:51, 46080 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x0000, 0x3825
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 3/19/2019 05:43:43, 35840 bytes
| | | Driver: mouclass.sys, 3/19/2019 05:43:43, 66872 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 138.2 GB
Total Space: 952.4 GB
File System: NTFS
Model: ST1000DM010-2EP102

Drive: E:
Model: HL-DT-ST DVDRAM GH24NSD1
Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.18362.0001 (English), 3/19/2019 05:43:39, 173056 bytes

--------------
System Devices
--------------
Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_10F0&SUBSYS_144519DA&REV_A1\4&2D7 8AB8F&0&0108
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.18362.0693 (English), 7/4/2020 00:07:49, 114688 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.18362.0001 (English), 3/19/2019 05:43:37, 98304 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.18362.0001 (English), 3/19/2019 05:43:37, 390656 bytes

Name: Intel(R) 300 Series Chipset Family LPC Controller (B360) - A308
Device ID: PCI\VEN_8086&DEV_A308&SUBSYS_86941043&REV_10\3&115 83659&0&F8
Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.18362.0267 (English), 7/4/2020 00:07:50, 19256 bytes

Name: Intel(R) PCI Express Root Port #7 - A33E
Device ID: PCI\VEN_8086&DEV_A33E&SUBSYS_86941043&REV_F0\3&115 83659&0&E6
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0752 (English), 7/4/2020 00:07:50, 437560 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_A348&SUBSYS_86C71043&REV_10\3&115 83659&0&FB
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.18362.0693 (English), 7/4/2020 00:07:49, 114688 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.18362.0001 (English), 3/19/2019 05:43:37, 98304 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.18362.0001 (English), 3/19/2019 05:43:37, 390656 bytes

Name: Etron USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Device ID: PCI\VEN_1B6F&DEV_7023&SUBSYS_70231B6F&REV_01\4&265 19AED&0&00E6
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.18362.0900 (English), 7/4/2020 00:07:51, 531768 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion. dll, 10.00.18362.0900 (English), 7/4/2020 00:07:51, 132256 bytes

Name: Intel(R) PCI Express Root Port #9 - A330
Device ID: PCI\VEN_8086&DEV_A330&SUBSYS_86941043&REV_F0\3&115 83659&0&E8
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0752 (English), 7/4/2020 00:07:50, 437560 bytes

Name: PCI-to-PCI Bridge
Device ID: PCI\VEN_8086&DEV_1901&SUBSYS_86941043&REV_07\3&115 83659&0&08
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0752 (English), 7/4/2020 00:07:50, 437560 bytes

Name: Intel(R) PCI Express Root Port #5 - A33C
Device ID: PCI\VEN_8086&DEV_A33C&SUBSYS_86941043&REV_F0\3&115 83659&0&E0
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0752 (English), 7/4/2020 00:07:50, 437560 bytes

Name: Intel(R) SMBus - A323
Device ID: PCI\VEN_8086&DEV_A323&SUBSYS_86941043&REV_10\3&115 83659&0&FC
Driver: n/a

Name: 802.11n Wireless LAN Card
Device ID: PCI\VEN_1814&DEV_5392&SUBSYS_53921814&REV_00\4&261 959&0&00E5
Driver: C:\WINDOWS\system32\DRIVERS\netr28x.sys, 5.00.0057.0000 (English), 3/19/2019 05:43:34, 2537984 bytes

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_A360&SUBSYS_86941043&REV_10\3&115 83659&0&B0
Driver: C:\WINDOWS\system32\DRIVERS\TeeDriverW8x64.sys, 1815.12.0000.2021 (English), 5/6/2018 08:52:26, 228992 bytes

Name: Intel(R) PCI Express Root Port #6 - A33D
Device ID: PCI\VEN_8086&DEV_A33D&SUBSYS_86941043&REV_F0\3&115 83659&0&E5
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0752 (English), 7/4/2020 00:07:50, 437560 bytes

Name: Intel(R) PCI Express Root Port #21 - A32C
Device ID: PCI\VEN_8086&DEV_A32C&SUBSYS_86941043&REV_F0\3&115 83659&0&D8
Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0752 (English), 7/4/2020 00:07:50, 437560 bytes

Name: Intel(R) SPI (flash) Controller - A324
Device ID: PCI\VEN_8086&DEV_A324&SUBSYS_86941043&REV_10\3&115 83659&0&FD
Driver: n/a

Name: PCI standard RAM Controller
Device ID: PCI\VEN_8086&DEV_A36F&SUBSYS_86941043&REV_10\3&115 83659&0&A2
Driver: n/a

Name: Standard SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_A352&SUBSYS_86941043&REV_10\3&115 83659&0&B8
Driver: C:\WINDOWS\system32\DRIVERS\storahci.sys, 10.00.18362.0693 (English), 7/4/2020 00:07:50, 174392 bytes

Name: NVIDIA GeForce GTX 1070
Device ID: PCI\VEN_10DE&DEV_1B81&SUBSYS_144519DA&REV_A1\4&2D7 8AB8F&0&0008
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\NVDisplay.Container.exe, 1.25.2802.9499 (English), 7/7/2020 16:47:48, 883096 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\NvContainerRecovery.bat, 7/6/2020 01:40:24, 1951 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\LocalSystem\NvXDCore.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:50, 1714584 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\LocalSystem\NvcDispCorePlugin.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:50, 519408 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\LocalSystem\NvcDispWatchdog.dll, 1.25.2802.9499 (English), 7/7/2020 16:47:50, 628464 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\LocalSystem\_DisplayDriverRAS.dll, 1.10.0000.0000 (English), 7/7/2020 16:47:50, 2571160 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\Session\NvFBCPlugin.dll, 6.14.0014.5167 (English), 7/7/2020 16:47:52, 1335536 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\Session\_nvppo.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:52, 1264024 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\Session\nvprofileupdaterplugin.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:52, 2164120 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\Display.NvContain er\plugins\Session\nvxdsyncplugin.dll, 8.17.0014.5167 (English), 7/7/2020 16:47:52, 1798384 bytes
Driver: C:\WINDOWS\system32\DRIVERS\NVIDIA Corporation\Drs\dbInstaller.exe, 27.21.0014.5167 (English), 7/7/2020 16:44:38, 730008 bytes
Driver: C:\WINDOWS\system32\DRIVERS\NVIDIA Corporation\Drs\nvdrsdb.bin, 7/6/2020 01:40:24, 1685724 bytes
Driver: C:\WINDOWS\system32\nvcpl.dll, 8.17.0014.3200 (English), 10/4/2019 16:13:02, 5443976 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nv3dappshext.dll, 6.14.0014.5167 (English), 7/7/2020 16:44:44, 1000856 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nv3dappshextr.dll , 6.14.0014.5167 (English), 7/7/2020 16:44:46, 91888 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvcoproc.bin, 7/6/2020 01:40:24, 9216447 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvcpl.dll, 8.17.0014.5167 (English), 7/7/2020 16:45:02, 5500144 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvdevtools.dll, 27.21.0014.5167 (English), 7/7/2020 16:45:20, 4534680 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvdevtoolsr.dll, 27.21.0014.5167 (English), 7/7/2020 16:45:20, 234392 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvdisps.dll, 27.21.0014.5167 (English), 7/7/2020 16:45:22, 11581848 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvdispsr.dll, 27.21.0014.5167 (English), 7/7/2020 16:45:22, 11144944 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvgames.dll, 27.21.0014.5167 (English), 7/7/2020 16:45:32, 12288752 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvgamesr.dll, 27.21.0014.5167 (English), 7/7/2020 16:45:34, 12430232 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvlicensings.dll, 6.14.0014.5167 (English), 7/7/2020 16:45:54, 4531944 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvlicensingsr.dll , 6.14.0014.5167 (English), 7/7/2020 16:45:56, 291560 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvshext.dll, 1.02.0000.0001 (English), 7/7/2020 16:47:12, 130960 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsmartmax.dll, 6.14.0010.10003 (English), 7/7/2020 16:47:12, 202472 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsmartmax64.dll, 6.14.0010.10003 (English), 7/7/2020 16:47:14, 241896 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsmartmaxapp.exe , 6.14.0010.10003 (English), 7/7/2020 16:47:14, 274320 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsmartmaxapp64.e xe, 6.14.0010.10003 (English), 7/7/2020 16:47:16, 285072 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsvc64.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:16, 2642152 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsvcr.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:18, 1768848 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsvs.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:18, 5053840 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvsvsr.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:20, 1947536 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvui.dll, 8.17.0014.5167 (English), 7/7/2020 16:47:22, 6543248 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvuir.dll, 8.17.0014.5167 (English), 7/7/2020 16:47:24, 2470632 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvvitvs.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:28, 7396584 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvvitvsr.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:28, 4113808 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvwss.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:34, 12061936 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvwssr.dll, 27.21.0014.5167 (English), 7/7/2020 16:47:36, 9345264 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvxdapix.dll, 8.17.0014.5167 (English), 7/7/2020 16:47:38, 8870128 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvxdbat.dll, 8.17.0014.5167 (English), 7/7/2020 16:47:40, 1606552 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\nvxdplcy.dll, 8.17.0014.5167 (English), 7/7/2020 16:47:40, 1856408 bytes
Driver: C:\WINDOWS\system32\DRIVERS\NVIDIA Corporation\license.txt, 10/4/2019 15:53:30, 27216 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Adjustme nts.yaml, 7/6/2020 01:40:24, 8964 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Adjustme nts.yfx, 7/6/2020 01:40:24, 1271 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\BlacknWh ite.yaml, 7/6/2020 01:40:24, 5774 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\BlacknWh ite.yfx, 7/6/2020 01:40:24, 1080 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Color.ya ml, 7/6/2020 01:40:24, 5298 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Color.yf x, 7/6/2020 01:40:24, 1951 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Colorbli nd.yaml, 7/6/2020 01:40:24, 3853 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Colorbli nd.yfx, 7/6/2020 01:40:24, 1531 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\DOF.yaml , 7/6/2020 01:40:24, 16008 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\DOF.yfx, 7/6/2020 01:40:24, 12413 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Details. yaml, 7/6/2020 01:40:24, 5222 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Details. yfx, 7/6/2020 01:40:24, 4077 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\FreqTran sfer32.exe, 7/7/2020 16:47:54, 3706776 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\FreqTran sfer64.exe, 7/7/2020 16:47:54, 4052376 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\GreenScr een.yaml, 7/6/2020 01:40:24, 5882 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\GreenScr een.yfx, 7/6/2020 01:40:24, 2034 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\GreenScr eenBG01.jpg, 7/6/2020 01:40:24, 281528 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\GreenScr eenBG02.jpg, 7/6/2020 01:40:24, 499736 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\HighresB lender32.exe, 7/7/2020 16:47:56, 3828464 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\HighresB lender64.exe, 7/7/2020 16:47:56, 4186008 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\LDR_RGB1 _18.png, 7/6/2020 01:40:24, 3671 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Letterbo x.yaml, 7/6/2020 01:40:24, 3295 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\Letterbo x.yfx, 7/6/2020 01:40:24, 1319 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\NightMod e.yaml, 7/6/2020 01:40:24, 1738 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\NightMod e.yfx, 7/6/2020 01:40:24, 552 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\NvCamera 32.dll, 7.00.0600.0000 (English), 7/7/2020 16:47:56, 6796184 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\NvCamera 64.dll, 7.00.0600.0000 (English), 7/7/2020 16:47:56, 7878896 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\NvCamera Enable.exe, 7/7/2020 16:47:58, 366488 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\nv_ dispi.inf_amd64_edab19158bdd0d0a\NvCamera\NvCamera Whitelisting32.dll, 7.00.0600.0000 (English), 7/7/2020 16:47:58, 504728 bytes

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_3EC2&SUBSYS_86941043&REV_07\3&115 83659&0&00
Driver: n/a

Name: Intel(R) Ethernet Connection (7) I219-V
Device ID: PCI\VEN_8086&DEV_15BC&SUBSYS_86721043&REV_10\3&115 83659&0&FE
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\e1d 65x64.inf_amd64_135962ae3158f28d\e1d65x64.sys, 12.18.0008.0009 (English), 2/4/2019 04:12:42, 567880 bytes
Driver: C:\WINDOWS\System32\DriverStore\FileRepository\e1d 65x64.inf_amd64_135962ae3158f28d\e1d65x64.din, 2/4/2019 04:06:00, 3130 bytes

Name: Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
Device ID: PCI\VEN_8086&DEV_A36D&SUBSYS_86941043&REV_10\3&115 83659&0&A0
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.18362.0900 (English), 7/4/2020 00:07:51, 531768 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion. dll, 10.00.18362.0900 (English), 7/4/2020 00:07:51, 132256 bytes

+++ WER9 +++:
Fault bucket 1967147481781433522, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Anno1800.exe
P2: 14.21724.0.2667
P3: 5ee66970
P4: Anno1800.exe
P5: 14.21724.0.2667
P6: 5ee66970
P7: 0000000002bb06b4
P8: c0000409
P9: 0000000000000002
P10:

ANNO CRASHLOG:

[13:31:37][2a8c][ NOTICE] rdgc::CGameClient::Run: Developer build - for internal use only! [Build: 2020-06-14 19:06:54] Anno7 UPlayGoldmaster Win64 Release-Static v8.1.939228.2667 BrightHarvest
[13:31:37][2a8c][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[13:31:37][2a8c][ NOTICE] rdgs::CInitFile::GetDefaultLanguageFromRegistry: Set game language to en-US
[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/de_de0.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/de_de1.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/de_de2.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/de_de3.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/de_de4.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/de_de5.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/en_us5.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr0.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr1.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr2.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr3.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr4.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/fr_fr5.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru0.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru1.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru2.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru3.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru4.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/ru_ru5.rda failed with error 2: The system cannot find the file specified.

[13:31:41][2a8c][ NOTICE] rd3d::COutputWindow::Create: Display 0: 3840 x 2160 resolution
[13:31:41][2a8c][ NOTICE] rd3d::COutputWindow::Create: Clamped resolution: 3840 x 2160
[13:31:41][2a8c][ NOTICE] rd3d::CAmdGpuServices::InitLibrary: Failed initializing AMD GPU Services (return code 4; this is fine for machines with a non-AMD graphics card)
[13:31:41][2a8c][ NOTICE] rd3d::CDevice3D12::CreateDevice: Created DirectX12 device with feature level 12.0 for adapter 'NVIDIA GeForce GTX 1070'
[13:31:41][2a8c][ ERROR] rd3d::CAmdGpuServices::InitDriverExtensions: AMD AGS context not initialized!
[13:31:42][2a8c][ NOTICE] rd3d::CAftermath12::Create: Successfully initialized NVIDIA Aftermath
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CCommandList12::Create: Failed querying ID3D12DebugCommandList1!
[13:31:42][2a8c][ NOTICE] rd3d::CShaderManager::InitDirectories: Effect file root dir: ''
[13:31:42][2a8c][ NOTICE] rd3d::CShaderManager::InitDirectories: Using precompiled shader path: 'C:/Users/barta/OneDrive/Documenti/Anno 1800/shaders/'
[13:31:42][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[13:31:44][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file C:/Users/barta/OneDrive/Documenti/Anno 1800/shaders/precompiled/pso_cache.xml failed with error 2: The system cannot find the file specified.

[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[13:31:45][2a8c][ NOTICE] rd3d::CSessionManager::CreateSession: Created session ID -1:'Default'
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/grass/grass_dry/grass_dry_07.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/grass/grass_dry/grass_dry_06.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/bushes/bushes_dead/bush_dead_02_02.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/grass/grass_dry/grass_dry_08.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/grass/grass_dry/grass_dry_09.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/bushes/bushes_dry/bush_dry_large_04.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/bushes/bushes_dead/bush_dead_01_01.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/bushes/bushes_dead/bush_dead_01_02.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/bushes/bushes_dead/bush_dead_02_01.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/grass/grass_watered/grass_watered_06.prp' doesn't exist, can't compute file size!
[13:31:45][281c][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/props/terrain_props/grass/grass_watered/grass_watered_10.prp' doesn't exist, can't compute file size!
[13:31:48][2a8c][ ERROR] EalLogOutput: [EAL]: This platform has logs enabled. Don't use it for shipping.
[13:31:48][2a8c][ ERROR] EalLogOutput: [EAL]: This platform has traces enabled. Don't use it for shipping.
[13:31:48][2a8c][ NOTICE] rdgs::CAccountSettings::Reset: Language returned by UPlay: "en-US"
[13:31:48][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/chinese.txt failed with error 3: The system cannot find the path specified.

[13:31:48][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/taiwanese.txt failed with error 3: The system cannot find the path specified.

[13:31:48][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/japanese.txt failed with error 3: The system cannot find the path specified.

[13:31:48][2a8c][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file data/blacklists/korean.txt failed with error 3: The system cannot find the path specified.

over 4 years ago - Ubi-Raziel - Direct link

Hello!

I'm very sorry you've not been able to contact us via Live Chat. It's difficult for me to say why you were facing issues, but perhaps browser troubleshooting may help in the future: https://support.ubi.com/en-GB/faqs/000025585/

Moving on to the issue at hand - I have reviewed both of your system files and I can't see a clear reason why you're getting a black screen, but we will dig deeper.

Please also add your engine.ini file to your support case, so we can review that.

Here are some suggestions to help us move forward -

- Disable background applications: http://support.ubisoft.com/faqs/000025721

- Try launching the game in a different Windows user

- Do you have a friend / family member who also owns the game? If so, try launching the game from their user on your PC to see if they experience the same issue

Thank you!

over 4 years ago - Ubi-Milky - Direct link

Hi ciwawa87,

Sorry to hear you are not happy with supports workaround to change your scaling to prevent black screen crashes.

In Anno 1800, there are options within the settings to change the display to correctly display on 4K large monitors and Tvs.

If you would like to increase the scaling of the UI on your monitor to make Anno UI easier to view, you can do this with your Geforce cards Nvidia settings by sharpening the image or you can increase UI size up to 40%

However if you do not wish to make these adjustments you are of course welcome to ask for a refund through your support ticket.

over 4 years ago - Ubi-Milky - Direct link

Hey ciwawa87,

Please know I did not mean to cause you any offence and at no point I think did I imply it was your fault, I was just trying to provide a work around to your issue by suggesting a few things you could do to increase UI but I am sorry if any of this offended you.

I read over your case file and can see Support asked you to change your DPI settings and do a clean boot as you were still running software in the background which we ask players to disable in our first point of troubleshooting that we give.

I realise this may not be an ideal fix and it would be more preferable for the UI to be bigger in the game and you are still experiencing black screen.

I understand your frustration, I was just trying to help by providing some solutions and workarounds on top of what support has asked you to do as well.

As for your crashing issue - I noticed in your system files that this error log appears -
[13:31:41][2a8c][ ERROR] rd3d::CAmdGpuServices::InitDriverExtensions: AMD AGS context not initialized!
I found unusual as you are running a Nvidia GPU / Intel build, but as you say you believe the issue is with Denuvo anti cheat software running in the background, so I will take this into account in case any other players come forward with this issue. Thank you for bring it to our attention in the Anno 1800 forum.

If you would still like a refund, as I said before you are welcome to contact us through your support case to request this.

Recent Anno 1800 Posts

Please Ubisoft I beg you

The last cdlc teaser #2

Union Update: Results of Narrative Vote & end-of-year stream

/r/anno Questions Thread – November 01, 2024