Original Post — Direct link

Dear Support,

Have 2 things I want to report that I think are bugs. Firstly, I cannot equip Mad Mary. She shows up at Sir Archibald's Harbour, I can buy her, and she shows up on my ships and at the Trading Posts, as in screenshot below.



However, she does not show up in the statistics screen...

nor in the Trade Union item selection. Consequently, I cannot equip her.



For reference, I have Seasons 1-3 DLC but not any of Season 4.

Further, the level 3 Engineer Skyscraper provides 8 residents if I fulfil their lifestyle need for shampoo. I assume this is an oversight, as that's the same value as for normal Engineer residences, whereas the population provided by every other lifestyle need scales with skyscraper level. Speaking of skyscrapers, is it intentional that the Skyline Tower does not get lifestyle needs?

Can you look into the problems raised above?

over 1 year ago - Ubi-Greybeard - Direct link

Hello @lolzarz ! Welcome to the forums!

Thanks for reaching out to report this issue.

As @Bzhydack mentioned, this is an issue with the Trade Union Menu (and the filters in question). This has already been reported to the development team and is currently under investigation. Once we receive more information, we'll post them here in the forums as well.

Let me know if there's anything else we can help with!

over 1 year ago - Ubi-Greybeard - Direct link

Hey again @lolzarz ! Sorry for missing the part about the shampoo lifestyle need, as well as the available residents per level.

The amount of residents also depends on the panorama level, so I'd have to take a look at screenshots of your layout to confirm if something's not as it should be. I also took a look at our data and couldn't find any requirement of shampoo for bonus residents. Another screenshot of that would also help determine what's going on.

Just to confirm that this is an issue with the game, I'd also like to confirm with you that no mods are installed, as mods can possibly cause changes in requirements.

@AORUS2017 please don't post a link to your post in other threads or bump your post (that's against the forum rules). We'll get to your thread in time, we do our best to answer all posts, even if it takes a little to get everything.

over 1 year ago - Ubi-Thrupney - Direct link

Heya @lolzarz , thanks for coming back with these screenshots, and your follow-up question!

For the screenshots, it certainly looks unusual to me that your Level 3 Skyscrapers would only be getting +8, so I've reported this to our teams internally.

For Mad Mary, I'm not sure if her not showing up in Statistics is the same issue as @Bzhydack very kindly advised was already known, so to be sure, I've gone ahead and reported it separately anyway.

My apologies for the inconvenience with these issues! Let me know if you've any other questions 🙂

over 1 year ago - Ubi-Thrupney - Direct link

Hey again @lolzarz , and also @Bzhydack !

Our team has advised that we've had trouble replicating this issue on our end - we can find Mad Mary without any issues. As such, they've asked me to gather a few more details.

  • Do you have any modifications installed?
  • Does this happen after the game has been restarted?
  • Can you make sure to try the steps in the troubleshooting guide for me? In particular, please make sure you've got the game running with admin rights, you've verified the game files, and you've checked you're not running any unnecessary background programs.
  • Lastly, if it still happens, can you send us across a copy of your save file where you've come across this issue? This can be uploaded to the file sharing service of your choice, and a link sent to us here in the thread.


Let me know if I can clarify any of these questions!