[2021] [Performance]Missing Icons

Original Post — Direct link

recently started playing anno 1800 again on a new pc, and i noticed some icons take a long time to load (4+ seconds)

everytime i visit an island i haven't visited yet that session a few of the icons are slow to load. when i com back to an island i've already visited the icons load only slightly faster.

so far i've only noticed it with fertility and deposits, but that's partly because i don't have an older save and i want to know if there is fix before i started a new campaign, so i've no clue if it's an bigger issue than only those icons.

i'm playing on a 4k monitor with an 3070 (updated drivers earlier this week for it)
an i9 10900F and 32gb of ram. I've the game installed on my SSD

i tried lowering graphics, even scaling back in resolution, tried both dx11 and 12 but it keeps happening
i've reinstalled the game, and verified the files (several times)

i know it's not a big problem, but it is annoying when i quickly want to check what all the islands are good for

over 3 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by poisoned-mind
atleast once a day since i started noticing the issue (monday),just verified the files again and nothing, it doesn't say files were missing/corrupted and i still have the issue

Hey there,

Sorry to hear that you are encountering an issue where icons take a long time to load.

It is great to hear you have already tried verifying your files as this helps us pinpoint the cause a little closer.

To rule out any background applications using resources that could be causing this delay would it be possible to perform a clean boot?

Please let us know if this persists after following those steps.

Many thanks,

over 3 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by poisoned-mind
sadly it persists after performing a clean boot.

Hey there,

Thank you for your update,

Can I check what type of storage drive your have the game stored on?

Many thanks,

over 3 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by poisoned-mind
on my 500GB SSD, (also have windows 10 running on that one)

i also tried all the troubleshooting steps from here:
https://www.ubisoft.com/en-gb/help/c...n-pc/000061047
and none of it helped.
one thing i noticed is that it talks about game/support/software folder
for me both directX and Redist both have a seperate folder in /support (and i don't have a /software folder) (although it also says not every game has a /support folder, so i don't know how relevant that is))
however i ran the exe for both redist and direct x and both software claim to be up to date

Hey there,

Thank you for your update and for following those steps.

So we can investigate further it would be great to take a look at your DxDiag and MsInfo files.

You can send these to us by opening a case.

Many thanks,

over 3 years ago - Ubi-WheelyDuck - Direct link

Originally Posted by poisoned-mind
i've made a support topic and added the files
Ty for your help so far!

Thank you for your update, this is great to hear.

If you could provide us your case number we will be happy to take a look, alternatively an agent will be happy to investigate further as soon as they can.

Many thanks

over 3 years ago - Ubi-Thrupney - Direct link

Thanks for sharing this case number with us, poisoned-mind - getting in touch via our Help website was the ideal step to take, as it allows us to more effectively investigate the issue. I'm sure our support teams will be in touch with you shortly to progress the support case

Get back in touch with us here on the forums if you run into any other issues at all!

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