Original Post — Direct link
Hello,

Recently I reinstalled my copy of Anno 1800. I have purchased season 1 and season 2 packs and have all the dlc's unlocked, but many of the in-game rewards, such as portraits are suddenly locked again, even though they should be unlocked by owning said dlcs. I am referring only to the rewards provided by owning Anno 1800 dlcs, and not any rewards unlocked via achievements.

I can confirm that I did use some of the portraits in the past when I first purchased the game. Today the same portraits are locked.

I read that it is a bug and verified my game files, but the problem persists.

I would appreciate your help and support in this matter.
about 4 years ago - Ubi-TheBerry - Direct link
Hey there guys!

As you know this is still currently under investigation

Please keep an eye on our forums and the Anno Union ( https://www.anno-union.com/en/ ) for all future updates and patchnotes.

Sorry for the inconvenience!
about 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by Aysasoft
Is this is still figured out? All my Ubisoft club stuff is locked. DLC or otherwise.
Hey there,

I'm afraid there are no updates as of yet while this is still looked into.

When you say DLC is missing however, can you please elaborate?

Is this Ubisoft Reward DLC or Packs such as Land of Lions?
about 4 years ago - Ubi-Karl - Direct link
Hey SubSpace373,

Thanks for getting in touch and apologies about the delayed response.

As it stands, I can confirm that we have received a good number of people contacting about the same issue you're referring to, as it is currently affecting a number of titles, and accordingly - it is currently under investigation by our development team.

We do apologise about the inconvenience this is currently causing and appreciate your patience whilst we're working towards getting it resolved.

As soon as we will have some further information about the matter, details will be posted here, in our official forums, so keep an eye!