[2020] [Crash/Freeze]Performance issues and memory leak

Hey everyone thanks for commenting on this situation and helping bring it to light.

As it stands the games minimum required ram needed to run the game is 8mb - https://support.ubisoft.com/en-us/Article/000061892

Obviously the game has had quite a few updates since then and as the time of writing this we are on update 9.1.

Other than wheat others have already suggested, I can only stress you disable any background programs by doing a clean boot, then testing the games performance. This is one of the easier troubleshooting steps to take first and can often resolve the problem for most player where the CPU, Ram and sometimes Vram stress is too much for the computer to handle.

If you are using any other software in the background such as, but not limited to -

Full Screen Game Overlays
VoIP and Chat services
RGB controllers
Overclocking Software
Hardware monitoring
Streaming software
Peer to Peer software
VPN

We advise disabling these on start up by performing a 'clean boot', as running this software whilst playing our games has been known to interfere with our games performance occasionally.

A more detailed list of this type of software can be found here, by scrolling to he bottom of the article, this list details some of the more well known programs known to cause conflicts with our games, but this is not a complete list - https://support.ubisoft.com/en-GB/Faqs/000025721

To disable these applications from running in the background -

- Press the Windows key and S buttons on the keypad and search for Task Manager,
- Launch the app then navigate to the 'Start Up' programs tab
- Right click on any program or software that might be conflicting with the game such as the programs listed above and select 'Disable'
- Restart the computer then try launching the game from Uplay/Epic/Steam

Please test the game after closing disabling these programs on start up and rebooting the computer, if the issue still persists, we would advise opening a support case and attaching your system files so we can take a closer look - https://support.ubisoft.com/en-GB/Cases/New

Originally Posted by whoneedmufflers
I have 11900k, rtx 3090 and 16gb.

updates are check.

I am having the whole memory filling up 16 gb issue myself but it does not crash the game instead it turns the hud off when it runs out of memory then i have to control alt delete to redo it. it seem to take about 30 minutes to 2 hours to get to this point on large maps.

has there been any new development in finding the cause of this?

I just started tinking with virtual memory size on my nvme but no luck yet.

On a side not the other computer : 5950x , amd 6800xt and also 16gb of ram that the wifey uses has yet to max out and cause game problems.

could this be a brand/hardware specific issue?

other difference is i use windows 10 pro and she uses windows 10 home. maybe on pro there are some settings that mess with it that are more automatic on the regular windows but i have not found anything yet.

Hey there,

Sorry to hear that you are encountering this and ultimately resulting in your Hud disappearing.

Can I check that you have followed the steps previously mentioned by Ubi-Milky in full?

If this persists after following those steps I would advise to open a new thread rather than bumping an old thread.

Many thanks,