Original Post — Direct link
Hi,

I already had anno 1800 through ubisoft. I bought the season pack 2 and installed it through Ubisoft.
When I open the game, it says that I own the DLC"s of season pack 2 but I cannot play them. The game asks to activate the DLC"s, but for this I need an activation code. I did not receive an activation code in my email. Only the invoice of the purchase.

Does anyone have the same issue and knows have to resolve it.

thank you!
br,
mathias
over 3 years ago - Ubi-Viral - Direct link
Hey, MathiasNikki!

Sorry to hear that you are being asked for an activation key. I have checked and can see the Season Pass on your account.

Can you provide an image of the error that you receive please?
over 3 years ago - Ubi-Raziel - Direct link
Originally Posted by mujeeb2646
Not sure about others but I bought the season 1 pass from Origin on December 26, 2020.
Thanks!

I also have your proof of purchase from our discussion in another support thread. I'm trying to look into this for you!
over 3 years ago - Ubi-Raziel - Direct link
Hello everyone!

The latest information available to me is that Season Pass activations purchased on the Origin store are taking longer than usual, though I don't know for sure how long it will take.

Can you please confirm when you purchased the Year Pass, so I know how long you've been waiting?