[2023] wrongful ban apex

Hey @stillkoy,

You should have received an email at the time of the initial ban letting you know the reason for the ban. 

If you're able to check back through your registered account email for anything from a [email protected] address or @ea.com domain that should provide a bit more clarity for the reason that action was taken.

We are unable to discuss any account details on the forums I'm afraid, so if you've already exhausted multiple appeals and the Terms of Service team has declined to remove the ban from your account, that is not something we'll be able to change either, sorry.

@stillkoy 

If the email stated cheating as the reason for the ban, that general account action for cheating would be the clarification, along with information from our User Agreement further outlining what we consider cheating to include.

What is not shared are details such as what particular cheating software was found or when, or any details regarding our internal systems as this type of information is highly valuable to those that would wish to bypass our detection methods.