Original Post — Direct link

Ever since the most recent update my entire pc has been crashing due to the game. I've updated my graphics card drivers and done the recommended actions but the problem persists. Don't know if other players have been through the same or if it's just me.

over 3 years ago - EA_Kent - Direct link

Hey @thewolf10110

 

Are you seeing any error messages or anything when this happens? Are you getting BSODs, or is your PC just shutting off with no error? 

 

 

/Kent

over 3 years ago - EA_Kent - Direct link

@thewolf10110 

 

Ah, I see. Thanks!

 

Let's take a look and see if we can help stop these freezes. First, have you had the chance to try validating the game files in Steam? If there's a problem with the game files that might help with the issue. For more information on how to verify the file integrity check out the Steam Support website

 

Let me know how that goes once you've had the chance to give it a shot. Thanks again. 

 

 

/Kent

over 3 years ago - EA_Kent - Direct link

@thewolf10110 

 

Excellent! I'm glad to hear it helped. Thanks for following up to let me know. Thumbs up

 

 

/Kent

about 1 year ago - Ubi-Dastan - Direct link

Hey @IgnitedForge Welcome to the Forums! Sorry to hear that you are experiencing crashes since the most recent updates!

As you mentioned that you have tried a few steps, in order to narrow it down (and not to repeat the same ones) would you be able to let me know which steps you have tried so far? Could you also let me know which PC version of the game you own? (Ubisoft Connect, Steam, Epic) 🙂

about 1 year ago - Ubi-MrM - Direct link

@IgnitedForge It does, thanks for the details !

In addition to these, I also invite you to provide us with the following, which will help isolate the problem :

👉 Does the crashing still happen after checking the game files for anything missing or corrupted ?

👉 Is there an error message / code displayed when crashes happen ?

👉 Are the crashes happening with a specific character / map / action, or are they random ?

Feel free to let us know if you'd like to share additional information, or if you have questions !

about 1 year ago - Ubi-MrM - Direct link

@IgnitedForge No problem at all, I'm glad to hear that the Issue was resolved !

Enjoy the game, and don't hesitate to reach out to us if you have questions, or if there's anything else we can help you with !