[2020] Can't load in on Apex just says player

Hi @Ahaitselise, 

Can we try running through some troubleshooting steps to see if we can help out with the issues you've been seeing? I'd recommend starting off with the basic connectivity steps over at the EA Help website first to see if that helps at all. If the same issue keeps happening after that check out the PlayStation-specific steps as well. 

Let me know if you're still having trouble after you've had the chance to give it a shot. Thanks!

/Kent

Hi @gruesome_b1, 

Were you able to try any of the connectivity issues that I linked in my previous reply? Are you still getting stuck in the lobby afterward? 

/Kent

Hey @Hansen2525, 

Connection speed is just one of many things that can cause connection issues. There are some other things we can try which may help with this. When you have the chance can you try changing the DNS on your PS5 to see if that helps? I've seen some cases where setting a different DNS can help with issues like this. To update the DNS follow the steps below: 

1. Open your PS5 Settings and go to Network 

2. Select Set Up Internet Connection

3. Choose Set Up Manually

4. Choose WiFi or LAN Cable depending on what type of connection you're using

5. Select DNS

9. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well

10. Select Done

Let me know if you're still seeing the same issue happening after you've had the chance to give this a shot. Thanks!

/Kent

Hi @ThinkYuBFGTBU,  

Let's take a look and see what we can do. Are there any other consoles connecting to the same network as your Switch? 

/Kent