[2023] missing coins

Hey @Bobjeff222,

If you're still missing the Apex Coins you've bought, then you'll need to reach out to our live support team so they can help you get those coins:

https://help.ea.com/en/contact-us/

Just note that they'll need to see valid proof of purchase (They won't accept mobile screenshots, unfortunately). This article shows exactly what they'll need:

https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/

They should be able to help you without too much bother.

Wees aardig voor elkaar | Be kind to each other

Hey @HighPingAbuser,

 

There are a couple options for this, though I'm afraid we cannot make any changes for you here on the forums.

 

If you need to get in touch with our support team, please follow these steps to open a case so they can take a look. 

 

Please keep in mind that depending on where you purchased the code however, if a code is found to be invalid you may be directed to speak with the retailer where that was purchased.

Hey @HighPingAbuser,

 

If you spoke with our support and they directed you here, I'm afraid that's incorrect, sorry about that.

 

We cannot make any changes on the forums, including adding coins or verifying a code.

 

You'll need to either speak with our support again, or if the code was not purchased from an authorized retailer you'll need to speak with them about a replacement instead. 

@HighPingAbuser 

 

There's no need for the chat log here, because that doesn't change what we're able to do on the forums.

 

If the code was not purchased from an authorized retailer (which can be seen in the link above), you'll need to speak with the retailer where this was purchased.

 

If it was and you're having trouble with it, you'll need to speak with our support team. Please feel free to leave feedback on prior cases from your case history page here if you've been directed otherwise, as that's unfortunately incorrect.

 

We cannot help with this on the forums, sorry.