devtrackers.gg
almost 5 years
ago -
FatsharkJulia
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As above, please reach out to us via Support. 
As above, please reach out to us via Support.
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Hey @ojamoja87,
It looks like you're logging into a new account that hasn't accessed Apex in the past. If you had played for over two years, that was on a different account.
Try checking any other accounts or emails you may have used in the past.
If you can't recall or can no longer access an older account, you'll need to contact support directly so they can take a look.
Hey @ojamoja87,
That sounds like someone may have gotten into your account and changed the email, in that case.
You'll need to contact support directly so they can help out with this, as we cannot make any changes on the forums.
You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery.