10 months ago - EA_Kent - Direct link

Hey @ttv_sunled


If the purchase was made from a third party retailer I'm afraid it would be up to them to issue a refund. That said, purchase issues are not something we can really look into here on Answers HQ. If there is specific information you need in order to request a refund I'd recommend following up with the EA Help team to see if they can help with that. 


For more details on how to set up a case with them visit the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well.