10 months ago - EA_Kent - Direct link

Hey @ttv_sunled

 

If the purchase was made from a third party retailer I'm afraid it would be up to them to issue a refund. That said, purchase issues are not something we can really look into here on Answers HQ. If there is specific information you need in order to request a refund I'd recommend following up with the EA Help team to see if they can help with that. 

 

For more details on how to set up a case with them visit the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

 

 

/Kent

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