15 days ago - EA_Illium - Direct link

Hey @BlackRun015 


Investigations of bans are handled by a dedicated Terms of Service team, Once you reach out to dispute an action taken on your account it is possible it can take some time to hear back as this team does work on all disputes for Bans players have.


Once a decision is made by our TOS team, there is no way to reverse this decision either here on the forums or by support. If you have further questions about bans on your account please check out our help articles below. 




*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.