[2022] one-sided ban for asking a simple question

Hey @initialfear,

 

I'm afraid we're unable to review or otherwise expedite any appeals on the forums, sorry.

 

Please be sure you've reported players like that if you hadn't already done so in-game, as their behavior you've described is most certainly inappropriate. 

 

If you've already created an appeal here, our Terms of Service team will review that situation and reach back out to you once their investigation is complete.

 

Thanks for the patience while they're having a look. 

Thanks for making sure that was reported, @initialfear.

That will be investigated and we'll make sure the appropriate action is taken, though that's of course not a result we're able to share with anyone other than the account holder.

As far as your appeal, while it does state it may take up to 30 days, that is highly dependent on how many other cases are in the queue ahead of yours.

I don't have a more specific ETA available, but it should be substantially faster than that 30 day period currently.