[2024] my ea account hacked

Hey @cicolution,

 

If your EA account's been hacked, you'll need to recah ou to our live support team. There's a link in our hacked accounts article that'll let you reach out to one of our advisors. They can take a look into this for you.

Wees aardig voor elkaar | Be kind to each other

@cicolution,

Does the link in that article give you the option to start a chat? It works for me.

Wees aardig voor elkaar | Be kind to each other

@cicolution,

Can you try reaching out via an incognito window, without logging in? See if that works?

Wees aardig voor elkaar | Be kind to each other

Hi @cicolution, Have you checked your email address for any updates from the team?

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Hi @sg9d7v9tzz2e, 

 

Firstly, sorry to hear about your EA account. That sucks! Our support team can help you recover the account and update the email. Click on this link, scroll down to Still Need Help, and select Chat with Us. You should then be asked to fill in some information about the case and, from there, submit it to start a live chat conversation with the live support team. 🙂 They'll do their best to help you get back into your account. 

 

I'll share these EA Help guides also for further reading in the meantime: 

• What to do if your EA Account has been hacked 
• How to manage your EA Account security and safety 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds