over 2 years
ago -
EA_Mako
-
Direct link
Hey @Xl974life,
I'm afraid we're unable to review or change any transactions on the forums.
For this you will need to reach back out to support directly so they can have another look over the situation.
Since you mentioned already contacting a couple times, please be sure you've included these screenshots and then create a new case here to speak with someone about this again. If you prefer you can also speak with them over Twitter or Facebook instead.