[2020] Unable to connect

Hi @pulloutthecoupe. 

 

When you've got a chance can you try resetting the password for your EA Account to see if that helps? That can sometimes fix the invalid account error. For more info on how to reset it check out the EA Help website. 

 

If you're still getting the same error message after that please reach out to the EA Help team so they can pull up the account and take a look. You can find more details on how to create a case with them over at the EA Help site. If you prefer you can also speak with them via Twitter or Facebook as well. 

 

 

/Kent

 

 

@1092adws 

 

Are you also getting the "invalid account" error message as well, or is it something different? 

 

 

/Kent

Hi @150120073232, 

 

If you're still having trouble connecting can we try some troubleshooting to see if we can help? 

 

A good place to start is with the basic connection troubleshooting steps from the EA Help website. If you're still having any trouble after that check out the platform-specific steps as well: 

 

- PC

- Xbox

- PlayStation

 

Let me know how that goes once you've had the chance to give it a try. Thanks!

 

 

/Kent

Good to hear! @pandareno1999

/Atic

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Hi @CH3CKMEHOUT, 

 

Have you tried logging in again recently? We were seeing some connection issues earlier today, but things should be improving now. 

 

Let me know if you're still having any trouble connecting. Thanks!

 

 

/Kent