[2023] LOST RANK PROGRESS

Hi, ranks decay over time, every time there's a split (so twice per season) folks will lose 1.5 ranks.
Could this be what's happening here? When were you last verified as in Plat 3?

Closing thread to limit necroposting. Moved new posts into current bug report thread here: https://answers.ea.com/t5/Bug-Reports/Rank-resetting-to-Rookie-Users-gaining-0-RP/m-p/12302439#M9414...

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