Original Post — Direct link
Recently I have been banned for cheating on two different account one is my main account Ianko.GOLDSENT and the other one is my alt account Ianko.mT the problem is that I am not cheating and I do not understand how I can be banned and I need help because I really don't understand how I can get banned for cheating when I am not cheating, like is it a virus or something else, someone please help me because it's not normal.
about 3 years ago - Ubi-Milky - Direct link
Hello Ianko.mT, thanks for getting in contact.

Are you able to screenshot the message you receive that says you have been banned? Is there any particular error code associated with this ban message?

Typically we are unable to discuss bans openly across the forum and will ask you to contact us privately instead through one of our support channels.

We have also recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

To contact us about your permanent ban,m please reach out to us through one of the following links -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
almost 2 years ago - EA_Aljo - Direct link

Hi there, @Tophon13 

 

I'm very sorry, but we can't help with banned accounts through Answers HQ. The article here has more information on bans as well as instructions for submitting a dispute. It sounds like you've already done that, but you can dispute the ban up to 3 times. 

Aljo.png