about 2 months ago - EA_Mako - Direct link

Hey @Nyancat1222,

 

We aren't able to address this on the forums, but if you reach out to an advisor they'll be able to check into this further with you. 

 

You'll need to have this Proof of Purchase information available if this wasn't purchased directly through Origin, but contacting an advisor will let us look into the account and get this cleared up.

Mako.png