over 1 year ago - EA_Kent - Direct link

Hey @BlacKnightCLY

 

Have you been getting any specific error messages when the game crashes? If so, what's the full error you've been seeing? 

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over 1 year ago - EA_Kent - Direct link

@BlacKnightCLY 


Got it, thanks!

 

That error can sometimes point to a connectivity issue. Can we try out some troubleshooting to see if we can help stop it from happening? A good place to start out would be with the basic connectivity steps from the EA Help website. 

 

If you're still running into the same error message after that please let me know. Thanks! 

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over 1 year ago - EA_Kent - Direct link

@BlacKnightCLY


Thanks for the update!

 

I'll pass this along for a look. 

Kent.png
3 months ago - EA_David - Direct link
Just as a test, if someone still has this, could you try using an alternate account and see if it happens there.
Also is it affecting the free reroll as well as paid ones? David.png