10 days ago - EA_Mako - Direct link

Hey @darkedgy,

 

I'm afraid we're unable to make any account changes or review these types of situations on the forums as we aren't able to verify or discuss any account information in a public space.

 

This will involve recovering the old account or verifying enough information for an advisor to be able to make those changes for you, so to do that you would need to reach back out and speak with another advisor.

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3 days ago - EA_Mako - Direct link

Hey @darkedgy,

 

If you open a new case and state that you'd like to make a complaint, the advisor will walk through that process with you.

 

You can find information on how to access your data here, or for any GDPR requests you'll need to speak with an advisor and they can get that started as well.

 

Neither of those situations can be handled via the forums I'm afraid.

 

Accounts cannot be unlinked from an EA Account if you're unable to verify enough information to prove ownership of the EA Account. 

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