about 2 years ago - EA_Aljo - Direct link

Hi there, @Miro_McRain 

 

Thanks for reaching out about this. It's possible deleting your personal saved data could help. Press the Guide button and then highlight the Apex tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens.

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about 2 years ago - EA_Aljo - Direct link

@Miro_McRain 

 

Thanks for trying. Next, can you do a factory reset of your console?

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about 2 years ago - EA_Aljo - Direct link

@Miro_McRain 

 

Thanks for getting back to me. Next, try going to profile.ea.com. Log in here and see if the terms and conditions can be accepted here instead of in game.

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about 2 years ago - EA_Aljo - Direct link

@Miro_McRain 

 

It's always possible there could be something hardware related, but we'll focus on other troubleshooting for now. Let's see if alternate DNS settings will help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

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