about 3 years ago - EA_Aljo - Direct link

Hi there, @Zdechlak.

 

I'll try to help find out why this is happening. First, are you on a wired or wireless connection? Also, has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Aljo.png
about 3 years ago - EA_Aljo - Direct link

@Zdechlak 

 

This is pretty normal for a wireless connection. Can you switch to a wire instead?

Aljo.png
about 3 years ago - EA_Aljo - Direct link

@Zdechlak 

 

Sounds good. Just get back to me when you can. Thanks!

Aljo.png
about 3 years ago - EA_Aljo - Direct link

@Zdechlak 

 

Great! I'm glad to hear you're seeing an improvement. Wired connections are typically a lot better than wireless. Are your friends also on a wireless connection?

Aljo.png
about 3 years ago - EA_Aljo - Direct link

@Zdechlak 

 

If your friends are regularly experiencing this, have them contact us for connection troubleshooting. They can do that here or with an advisor. Thanks!

Aljo.png