[2022] I sent an email, but it says I didn't send it there

Hey @Lee_dooo Apologies but I am unable to read the error message, to confirm are you getting a notification that your account is suspended or banned?

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Hi @Lee_dooo, 

 

I've merged your new thread into your existing one on this topic. Let's use the one thread going forward, and limit spam/flooding the board. 

 

In terms of the reason for a ban, you should have an email sent to the registered email address of your EA Account that contains some basic information about any account action that was taken. Beyond that I'm afraid we're not able to provide any information or review a ban on the forums, so you'll want to reach out to our Terms of Service team to have this looked into further. Please check out the link below to start that process: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @Lee_dooo,

 

Can you clarify please? Did you follow these steps exactly, when appealing the ban?

 

1. Click Contact us at the top of any page on EA Help.
2. Select the product that your account was banned or suspended from.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any additional details.
   1. For example, it might ask you if you are playing the game through an EA Play membership.
6. Click Select contact option at the bottom of the screen.
7. Sign in to your account that has the ban or suspension, if you haven’t already.
8. Fill out the attached webform to give us all the details about your ban or suspension.

- EA_Lanna

 

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds