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over 4 years
ago -
EA_Kent
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Hey @IH8Weeks.
Are you noticing any of the performance icons coming up in-game while this is happening? Also, do you have the game installed on an external hard drive?
/Kent
Hey @IH8Weeks.
Are you noticing any of the performance icons coming up in-game while this is happening? Also, do you have the game installed on an external hard drive?
/Kent
Hmm, I see.
Can we try running through some connection troubleshooting steps to see if that helps at all? Freezes like this can sometimes happen due to connectivity issues, so I'd like to see if that helps stop it from happening again.
First, I'd recommend starting off with the basic connection steps from the EA Help website. If you're still seeing it after that check out the PS4-specific steps as well. Let me know how that goes once you've had the chance to give it a shot.
/Kent
You're welcome!
Thanks for following up and letting me know how it went. I'm glad to hear it's running more smoothly for you now. 
/Kent
Are you getting any sort of error messages at all? Is the game just freezing up with no messaging?
/Kent