Hey there.
If you still aren't seeing the packs please reach out to the EA Help team so they can pull up your account and take a look.
For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well.
Thanks!
/Kent
Hi @Inchido,
Please get in touch with the EA Help team when you've got the chance so they can take a look at your account. I'm afraid that missing content isn't something we can investigate here on Answers HQ.
You can find more info on how to contact them over at the EA Help website. The EA Help team is also on Twitter and Facebook as well if you prefer speaking with them over either of those platforms.
/Kent
Hi @NeyeeN,
Was there a specific level reward that you didn't get, or have you just not received any of the rewards at all?
/Kent
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