about 2 years ago - EA_Mako - Direct link

Hey @smerdiuh,

 

Sorry to hear you haven't returned to find the progress you had earned previously, as that'd be pretty disheartening to say the least.

 

As you mentioned playing on Origin previously, your progress should still be saved, we'd just need to locate which account was used in the past.

 

Checking over your posting account, it appears Apex was just added for the first time so it wouldn't be this one that was played a year or two ago.

 

We won't be able to look into this too much on the forums as we would need to discuss some sensitive account information, so I'd suggest reaching out to support directly so they can take a look with you to try and locate the correct one. Thanks!

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about 2 years ago - EA_Mako - Direct link

@smerdiuh Definitely seems there may be another account out there! Standard smile

 

If you have any trouble getting signed in to check any potential accounts, be sure to reach out to support so they can try to verify those details with you and get that updated.

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