Hey @themightybootch,
In some cases coins can take up to 24 hours to arrive on the account, though it definitely sounds like it's been a bit longer in your case here.
Since those still haven't shown up for you, please reach out to support again so they can take a look at the situation. I'm afraid we are unable to do so via the forums.
Please be sure you have these proof of purchase screenshots available when reaching back out. If you prefer you can also speak with them over Twitter or Facebook instead.