Hey @MrReality2538!
I'm afraid we are not able to make any changes to your account on the forums, as we can't discuss or modify account details on a public board like this.
For this our support team will need to help out, so if you've already created a case you're on the right track.
Just be sure you've attached these screenshots so our support team has all the information needed to help out here, and you should be all set.
If needed, you can resume or add a new reply to your cases here. Thanks!