12 months ago - EA_Mako - Direct link

Hey @MrReality2538!

 

I'm afraid we are not able to make any changes to your account on the forums, as we can't discuss or modify account details on a public board like this.

 

For this our support team will need to help out, so if you've already created a case you're on the right track.

 

Just be sure you've attached these screenshots so our support team has all the information needed to help out here, and you should be all set. 

 

If needed, you can resume or add a new reply to your cases here. Thanks!

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12 months ago - EA_Mako - Direct link

Hey @Loyiso011,

 

You'll need to contact our support for assistance with this, as we cannot make any changes to your account via the forums.

 

You can find more information on how to reach support over at the EA Help website.    Please be sure you have these screenshots available when reaching out so our support team can best assist, thanks! Mako.png
11 months ago - EA_Mako - Direct link

Hey @ogelchapo409,

 

The links in my prior post should still work for this situation. 

 

Are you running into trouble when trying to contact support here?

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