Account hacked and banned while offline

Hi @Refis2089 

I would recommend reaching out to our support for further account assistance. 

Create a support ticket on our help site with this link.

We are unable to assist with account-related issues on AHQ, If you believe someone else may have accessed your account you will want to reach out to our support to look into this further and assist with your account information.  

• What to do if your EA Account has been hacked - EA Help 
• How to help manage your EA Account security and safety 

If you have any actions on your account, You will want to fill out this online forum to reach out to our TOS team.

Cheers, 

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.