[2020] Why is my account suspended for three days? Chinese players can't even open help

Hi @poom-balthe. 

Unfortunately an account ban is not something that we can look into here on Answers HQ. The Terms of Service team would need to review your account to determine if the ban could be overturned. 

You can find more information on how to set up a case with them over at the EA Help website. Once you have created a case they will get back to you via email as soon as they can. 

/Kent

@poom-balthe 

You're welcome! I'm sorry it's not something that we're able to help with directly, but hopefully the TOS team is able to get back to you soon. 

/Kent