Hi there, @DarkMagickilla
For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Thanks for the report. I'm very sorry, but we're not able to verify missing content through Answers HQ. If a bug is found and we have an update on this, an announcement will be made on our official channels.
Hey @shahrlkamal01
From the limited amount I can see here, the only shards this account received were the ones used to redeem the Wraith heirloom you mentioned, about two weeks ago.
If you received more some time after that point, you'll want to reach out to support directly so they can check into this further.
You can open a new case using the steps on the EA Help website to get in touch with our support team so they can take a closer look.
If you've already created a case, you can keep an eye on your case status here for a reply.
That's not something we'd be able to look into further via the forums, so you'll need to wait to hear back from the support team. Thanks for the patience in the meantime.
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