[2021] Help..

Hey @JJ2693,

We wouldn't be able to assist with a refund for purchases made through the Microsoft shop, but if you're just trying to get those Apex coins added to the account we can certainly take a look there.

Please reach out to an advisor so they can take a look at the account with you, as this isn't something we're able to change via the forums.

You'll need to have this proof of purchase information available for each purchase, so please have those screenshots handy when reaching out, thanks! 

@JJ2693 
Happy to help! Have a great day as well and take care.