missing heirloom

Hey @WraithWalker102,

 

When you mention having trouble linking your PS4 and PC accounts, did that involve going through these steps for your PSN account? 

 

This sounds like you may either have multiple EA accounts or had unlinked the PSN account from its original EA account to link to the current one instead.

 

Do you recall any other accounts that may have been used in the past?

Hey @WraithWalker102,

 

Just to clarify a couple things, Cross Progression allows you to access the content on a single EA account from the platforms connected to that account. However, it is not possible to transfer or merge progress across separate accounts entirely.

 

So, if the progress was made on a separate EA account, there would not be a way to combine that with the current account, and you would not see that content when logging into this account.

 

Additionally, unlinking any platforms will cause you to lose access to the progress made on that account. Since the progress is stored on the EA account and not individual platforms, linking your PSN to a new account would also cause that progress to become inaccessible.

 

To correct that, you would need to re-link to the original account where the progress was made to try restoring access. If that's a possibility it would be best to get in touch with support so they can try to help get things re-linked to the correct original accounts. If necessary, you can create a new case here and select Game Support > The EA app > I want to update my EA Account information to get in touch with the support team so they can assist with that.  

Hi @WraithWalker102,

This would indicate to me that those cosmetics from your PSN account were left behind on whichever EA account it was linked to prior to linking to the same account that has your PC progress.

You wouldn't have been able to launch Apex without linking to an EA account, so if you were playing on PlayStation and then later linked that account to one on PC, it sounds like that original account is where those other cosmetics would still be located.

@WraithWalker102 

You would need to locate that original account and re-link to try restoring your content. Please reach out to support if you run into any trouble with that process, as outlined here:

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To correct that, you would need to re-link to the original account where the progress was made to try restoring access. If that's a possibility it would be best to get in touch with support so they can try to help get things re-linked to the correct original accounts. If necessary, you can create a new case here and select Game Support > The EA app > I want to update my EA Account information to get in touch with the support team so they can assist with that.  

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Hello, @4845677 

 

We're not able to help with missing content over Answers HQ. An advisor will need to investigate this. Please open a case by following the instructions here so they can look into this for you. Thanks!