over 2 years ago - EA_Aljo - Direct link

Hello, @xmlnice 

 

I'm very sorry, but we're unable to help with banned accounts through Answers HQ. If you've already submitted 3 disputes and ToS didn't find any evidence that the ban was given out by mistake, it won't be lifted. 

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over 2 years ago - EA_Aljo - Direct link

@xmlnice 

 

After performing 3 thorough investigations, they are sure the ban was issued legitimately so further reviews will not be performed.

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over 2 years ago - EA_Aljo - Direct link

@xmlnice 

 

As I said, ToS performs very thorough investigations. We want everyone to be able to play, but we also can't have people breaking the rules. If they haven't found evidence that the rules were not broken, the ban will need to remain. I'm very sorry, but I don't have any other information on this as these decisions are completely up to ToS.

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over 2 years ago - EA_Aljo - Direct link

@xmlnice 

 

I'm very sorry, but once there have been 3 disputes, there will be no further investigations.

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over 2 years ago - EA_Aljo - Direct link

@xmlnice 

 

At the moment the following languages are supported on Answers HQ:

 

You can also contact an EA Game advisor on the EA Help Center as described at the links below:

 

  Italiano /  Nederlands /  Jezyk polski / pt_pt.png pt_bra.png Português

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