over 1 year ago - EA_Aljo - Direct link

Hi there, @iamthedevil00 

 

Are you sure you're resetting the password for the right account? The one you're posting with has never played Apex. If that is the account you're resetting the password for, it won't reflect on the account you're playing Apex on.

Aljo.png
over 1 year ago - EA_Aljo - Direct link

@ReDLeTtErGsUs 

 

The account you're posting with has never played Apex. That normally means you have another account. If you don't know what that is, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

Aljo.png
about 1 year ago - EA_Aljo - Direct link

Hello, @Demon_slayer002 

 

If you're sure you're resetting the password for the right account, please contact an advisor here. They should be able to help with this. THanks!

Aljo.png





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